returns/exchanges

There are absolutely NO REFUNDS on in-store purchases. No Exceptions! Exchanges are welcomed if items are unopened and returned in their original selling condition within 3 calendar days of receipt. All tags and packaging must be intact and not tampered with and the Z Hair Collection Label should not be tampered with or removed. THE HAIR CAN NOT BE EXCHANGED AFTER IT HAS BEEN WASHED! The coils on the Curly hair must be intact. Under no circumstances should the coils be pulled apart, finger combed or brushed. If the coil pattern is broken on the curly hair a return/exchange will not be feasible. Hair must be returned in the same form the hair was given. If for some reason you have a problem with your purchase, please contact us immediately. Customer satisfaction is Z Hair Collection’s top priority. If you receive a defective or damaged product, notify us immediately. Once any product purchased from Z Hair Collection is used or tampered with, ALL SALES are deemed FINAL.